The National Customer Support Center provides at no charge camera-ready
positives for customers who use business and courtesy reply mail envelopes.
A high quality image of the appropriate POSTNET barcode and the Facing
Identification Mark (FIM) is provided to customers to use in the design of
their business and courtesy reply mail envelopes. Some
Postal Business Centers generate the positives locally as needed. FIM and barcode positives
can be ordered through local Postal Account Representative.
Business Reply Mail service enables mailers to receive First-Class mail back
from customers by paying postage only on mail returned to them from their
original distribution. Courtesy Reply Mail enables mailers to receive First-Class
mail back from customers who apply their own postage on pre-printed and
FIMs (another type of postal barcode for automated processing) are used for
facing and presorting business and courtesy reply mail. Currently, three FIM
patterns are in use. Coding certain types of letter mail with FIM patterns
provides the following:
- machine-detectable indicia for automatic facing and
canceling of letter mail
- a means of separating business and courtesy reply mail
from other letters and cards in the collection mailstream
for direct OCR or BCS processing
For more information, please call the National Customer Support Center
at 1-800-238-3150. Hours of operation are 7:00 AM through 7:00 PM CT.