Courtesy Reply Mail

Courtesy reply mail (CRM) requires your customer (the respondent) to pay the postage before mailing the reply back to you (the sender). CRM is appropriate when the response is more or less assured, such as for billing.

Although the customer usually pays the return postage (unless you prepay it by a meter, as in meter reply mail), the preaddressed postcard or envelope adds convenience and ensures addressing accuracy.

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